CREATING THE PERFECT CLIENT RELATIONSHIP
Here are the five principles of customer loyalty and retention that you need to practice every day:
1. Know and understand the customer.
2. Value and respect the customer and their time.
3. Anticipate the customer’s needs first and foremost.
4. Know your own business and the potential it brings to your customers not to you.
5. Delight the customer, overwhelm them and make them feel like they are your only client.
By Vincent J Ferrara
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