If you want to be amazing then creating the ultimate customer service is what will set you apart from all others and give you that competitive edge, it’s that simple. Everyone sells the same materials, products or services, what sets you apart? Customer service is what tips the scales in your favor. Most clients will drive further, wait longer and even be willing to spend more for superior customer service.
Sales people that deliver a higher level of customer service are, in a word, amazing. Amazing customer service is not an over-the-top level of service it is just a little better than average and consistently given as if it was expected and ordinary. It’s that consistency that makes the difference and that drives client loyalty.
A little bit better than average is within the grasp of every sales person. Sure, some individuals will have the opportunity to wow their clients with over-the-top service, but that extreme level of service is impossible to sustain. When you study the best sales people, what you will find is that they are a little better than average and do it consistently. That is why they have clients and not customers. Every company and sales person wants clients because clients they stick with you even if there is an error with their account, they refer others and most of all they continually bring you new business.
Quite often, superior customer service is an occasional experience. Usually, this type of service only happens when it is prompted such as when an employee goes the extra mile to fix a problem or react to a situation. However, the best sales people don’t wait for an incident to happen they proactively make sure it doesn’t happen. So how does this happen? Everyone has a role in delivering great service. Everyone can become the role model that others look up to and want to emulate. Customer service is not a department, it’s a philosophy and it’s everyone’s job. If you incorporate it into your daily routine then it becomes part of your daily culture and becomes part of your entire life.
So, here’s the bottom line: If a sales person wants to be known as amazing, then you must be committed to being consistently better than average. This takes focus and constant attention to detail. If you can deliver this level of service, clients and prospects will go out of their way to find you.
Vincent Ferrara
Tuesday, July 21, 2015
How to be amazing!!!
If you want to be amazing then creating the ultimate customer service is what will set you apart from all others and give you that competitive edge, it’s that simple. Everyone sells the same materials, products or services, what sets you apart? Customer service is what tips the scales in your favor. Most clients will drive further, wait longer and even be willing to spend more for superior customer service.
Sales people that deliver a higher level of customer service are, in a word, amazing. Amazing customer service is not an over-the-top level of service it is just a little better than average and consistently given as if it was expected and ordinary. It’s that consistency that makes the difference and that drives client loyalty.
A little bit better than average is within the grasp of every sales person. Sure, some individuals will have the opportunity to wow their clients with over-the-top service, but that extreme level of service is impossible to sustain. When you study the best sales people, what you will find is that they are a little better than average and do it consistently. That is why they have clients and not customers. Every company and sales person wants clients because clients they stick with you even if there is an error with their account, they refer others and most of all they continually bring you new business.
Quite often, superior customer service is an occasional experience. Usually, this type of service only happens when it is prompted such as when an employee goes the extra mile to fix a problem or react to a situation. However, the best sales people don’t wait for an incident to happen they proactively make sure it doesn’t happen. So how does this happen? Everyone has a role in delivering great service. Everyone can become the role model that others look up to and want to emulate. Customer service is not a department, it’s a philosophy and it’s everyone’s job. If you incorporate it into your daily routine then it becomes part of your daily culture and becomes part of your entire life.
So, here’s the bottom line: If a sales person wants to be known as amazing, then you must be committed to being consistently better than average. This takes focus and constant attention to detail. If you can deliver this level of service, clients and prospects will go out of their way to find you.
Vincent Ferrara
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